Skyrack Connect is an enterprise voice services platform designed for wholesale
Powered by Broadsoft, the leading VoIP platform used in over 425 telecoms networks globally, supporting multi-million subscriber deployments.
- The enterprise feature set is the broadest in the industry
- Skyrack Telecom’s partner offering is built on real world experience with corporate customers.
- years of expertise applied to create an integrated solution
- ongoing innovations planned to support partner growth
- Skyrack Connect and Mobile-X for partners is a white label solution with own branding for channel partners on customer touch points, ensuring the customer relationship stays with partners.
- Services are packaged on a per user per feature per month basis leaving partners complete sales flexibility./
Products and features
Product configurations are created from user licenses and feature packs.
- Options to suit different markets
- Single and multi-site installations with limitless groups
- Remote, mobile, hoteling and hot-desk workers
- Contact centre – queues, IVR, user agents, supervisors
- Unified messaging and find-me follow-me
- HD calling and conferencing
Configuration and Support
Configuration
- Auto-config on phones
- Installation services
Self-serve management
- End user portal to configure service
Support desk
- Support portal for resellers (tickets, knowledge base, escalation etc)
Billing
Standard end user billing available as managed white label service
- Partner billing integration options
- Billing customisations
- CDR’s available
- License types, feature packs, calls
Sales and Fulfillment
Partner led sales model
- Deal support and technical pre-sales consultancy available from Skyrack (site surveys, demo’s etc)
- Brandable product packages/literature
Customer relationship with partner
- Flexible wholesale deals for CPE/phone fulfilment
- White-labelled installation services available
Licensing and Pricing
Lines
- Lite (basic dial tone only) = £CALL
- Business (standard office phone package) = £CALL
- Pro (fully-featured, voice mail, remote working) = = £CALL
- Discounts available based on volume commitments
Additional feature packs
- Voicemail
- Toolbar
- Call centre options
- Unified comms, mobile integration
- Hot-desking
Minutes
- Typical rates
- Minute plans available
