Call Centre
Connect Call Centre
Connect Call Centre is Skyrack’s enhanced inbound call centre package. Skyrack can offer customers advanced ACD functionality, wallboards and other reporting ideal for call centres. The Connect Call Centre solution includes all the features an inbound call centre would expect coupled with a full office style PBX for the admin staff so the business would not need 2 distinct systems, they could conduct all their business on one dynamic, flexible future proofed Hosted system. Obviously remote workers are a distinct possibility and coupled with Mobile-X Skyrack could offer one of the most flexible call centre solutions in the market place.
- Skills based routing
- Per agent, mobile agent, temporary agent hunt
- Bounced calls, stranded calls, adva1nced queuing
- IVR, music on hold, customized greetings
Connect Call Centre
Connect Call Center is ideally suited to a dynamic inbound call center looking for a high degree of flexibility and industry standard features. The beauty of the Skyrack Connect Call Center solution is that the business can utilize one system for all users and simply add the appropriate Office, Office+, Receptionist or Call Center license to each user.
In addition, Skyrack are able to provide CRM integration, unified messaging, call recording and conferencing